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You've got agreement: Negoti@ting via email
Noam Ebner, Anita D. Bhappu, Jennifer Gerarda Brown, Kimberlee K. Kovach & Andrea Kupfer Schneider, You've Got Agreement: Negoti@ting via Email, in Rethinking Negotiation Teaching: Innovations for Context and Culture 89 (Christopher Honeyman, James Coben & Giuseppe De Palo eds., 2009), reprinted in The Secrets of Gaining the Upper Hand in High Performance Negotiations 81 (Manon Schonewille & Felix Merks eds., 2011).
Astonishing amounts of negotiation are now conducted by e-mail - often with scant regard for underlying strategy, or even common courtesy. The authors unpack why this happens, and propose methods that will better prepare ...