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    E-Mediation

    Creighton Authors
    Ebner, Noam

    Admin. Units
    School of Law; Werner Institute for Negotiation and Dispute Resolution

    Subjects
    Negotiation

    Title
    E-Mediation

    Authors
    Ebner, Noam

    Book
    Online Dispute Resolution: Theory and Practice: A Treatise on Technology and Dispute Resolution.

    Editors
    Katsch, Ethan; Rainey, Daniel; Abdel Wahab, Mohamed S.

    Publisher
    Eleven International Publishing: The Hague, Netherlands

    Pages
    357-386

    Date
    2012

    Metadata
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    Other Link(s)
    Library Catalog SSRN

    URI
    http://hdl.handle.net/10504/60510
    Citation
    Noam Ebner, E-Mediation, in Online Dispute Resolution: Theory and Practice: A Treatise on Technology and Dispute Resolution 357 (Mohamed S. Abdel Wahab, Ethan Katsch & Daniel Rainey eds., 2012).

    Abstract
    Online mediation is spreading rapidly as a mode of practice. In this chapter, Ebner surveys the development of e-mediation within the wider context of ODR growth. Next, the chapter presents a snapshot of the field's status quo with respect to stakeholders, modes of communication and the technology utilized, Finally, the chapter addresses substantive and process issues in e-mediation: mediation process models, stages and issues; practitioner skills; professional issues; ethics and practitioner standards.

    The author identifies current trends in the fields and makes several predictions regarding the field's future development, including the adoption of online mediation by solo practitioners (as opposed to "service provider" firms), the rise of video-conferencing (primarily through low-cost, familiar platforms) and the somewhat counter-intuitive implementation of online mediation in disputes involving strong relational elements, such as divorce, community and workplace issues.
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